Branch Office | Team Support
Each of our four Assistance Home Care locations have a dedicated Care Team to ensure that we are delivering on our promise to exceed our Client’s expectations and provide a high level of support for our employees. Get to know our incredible team who live and breathe Assistance Home Care’s Core Values each and every day.
Courtney " Court" oversees the daily operations and processes to better serve our families, caregivers, and community relationships within this location. Court has a Bachelor's of Science in Criminal Justice with a minor in Psychology. She has a passion for helping people and making the process of aging whatever that may be as easy and joyful as possible. Of all the CORE VALUES that AHC possesses, Court makes sure that " Empathy shines through Our Actions and Our Person." Outside of AHC, Court is Family and Friend focused. She enjoys spending time at their farm in Madison County, hanging out with friends or simply sitting on her back porch and watching the deer and wildlife on their little piece of heaven. Her " Why" is her grandparents. Her grandfather has Alzheimer's and lost his battle with the disease about four years into it. Court was one of the primary caregivers and lived with her grandfather through every stage of the disease. That included him becoming completely dependent on Court and her mom for feeding, bathing and daily activities of living. One of the many things her grandparents instilled in her was " Family First." So Court takes that approach with every one of her families and treats them like an extension of her own.
Katie Lanciault is the Assistance Area Care Manager at the West County Location. She oversees the clients care and handles all of the daily operations with in the office. Katie attended Southeast Missouri State university where she obtained a Master's of Science in Healthcare Management and a Bachelor's degree in Healthcare Management with an emphasis is Patient Quality and Care. Katie is very passionate with her work. She enjoys building relationships and find new ways to continue to grow and advance with this industry. Assistance Home Care has core values that we live by. Of all the Core Values AHC posses, bringing "Sunshine and Smiles" every where we go. Outside of work Katie has a passion for fitness and spending quality time with her family and friends. The selflessness her family has shown in the past has helped guide her on her current path and what is yet to come.
Jen Johnson ("JJ") is the Area Care Manager for the Mid-County region for Assistance Home Care. As an Area Care Manager, her role is to connect the community to resources available to support individuals stay at home as long and as safe as possible. She also remains active in client care oversight to ensure individuals are meeting their day to day care needs, and that the AHC team is meeting care expectations. She thrives on thinking outside of the box to problem solve, loves finding “silver linings” throughout the day, and is committed to ongoing education to better serve her team and families. JJ has a BA degree in Social Work, and is a Certified Dementia Specialist. Outside of her Area Care Manager role, JJ is a mother to a very active 2 year old. She participates in Leadership roles at her church as a Church Council Member and Youth Group Leader. She enjoys being creative through writing, painting, photography, and crafts. She also loves reading and cooking. Of all the AHC Core Values, JJ takes INITIATIVE at every opportunity by seeing the bigger picture and taking steps to resolve potential concerns before occurring and also setting up others for success. JJ’s “WHY” began at an early age. Her younger brother Steven, who is a year younger than she is, was diagnosed with severe autism when he was three. JJ has been fully immersed in a family caregiver role her entire life, and therefore is dedicated to supporting other families with their loved ones care needs.
Michelle oversees the daily operations and client satisfaction of our South County clients. Michelle attended Lindenwood University where she obtained her Master's of Science in Gerontology, and a Bachelor's of Science in Psychology. Michelle has a passion for being innovative and strategic to think of new ways to help her clients and Assistance Home Care as a whole. Of all the CORE Values that Assistance Home Care instills, Michelle thrives on "Education," to better serve herself and others by exuding her curiosity and willingness to learn more about healthcare ideologies. In Michelle's personal time, she enjoys doting over her two adorable dogs, golfing, spending time outdoors, working out, reading and studying about personal growth and leadership, and Photography! Michelle's "Why," is her Father who passed away recently due to brain cancer. Michelle will always be inspired by the strength her father had throughout his illness, and how he undeniably touched the lives of so many people by always being engaging, funny, and empathetic.
Kevin’s day to day routine involves overseeing client and caregiver satisfaction and scheduling. Kevin received his bachelor’s in health management from Lindenwood University and has worked with the geriatric community for over 10 years. One of the core values that Kevin instills along with others would be “Empathy”. Empathy shines through Kevin’s actions in that he makes sure his clients, caregivers and office staff always feel part of the AHC family. Outside of AHC, Kevin enjoys spending time with his brothers and family. Kevin is a hockey enthusiast who also enjoys hunting, fishing, and cooking. Kevin also spends his personal time planning his wedding with his new fiancé. He was recently engaged to his high school sweetheart and is excited to start a family with her. As of most recently he has become a father to a newly acquired puppy! Kevin’s love for the healthcare field started at a young age when he, along with his brothers and father, took care of their mother when she was diagnosed with Hodgkins-Lymphoma. While corresponding with his family and mothers care team to ensure success through her battle with cancer, Kevin was also involved in the progress of his mother’s rehabilitation through double-bypass open heart surgery. Seeing his mother thrive through her situation allowed him to gain an everlasting appreciation for families who battle through adversity for their loved ones.
Madison Serfas is the Assistant Area Care Manager responsible for St. Charles County client care plan oversight and assuring that clients have reliable care teams comprised of the absolute best fit for each family. She provides consistent assurance of quality care teams by conducting home visits in order to monitor team members and openly receive client and family feedback. Madison recently completed her Bachelor’s degree in Health Sciences and a minor in business from the University of Missouri. You can find Madison outside of work planning which concert she’s going to next or coordinating trips to visit friends and family. She has been involved with AHC from the ground up through the company being founded by her parents, Allen and Sally Serfas. Prior to its founding, she witnessed her mother take on a role of a primary caregiver for her grandmother Gearldean who was diagnosed with Alzheimer’s disease as Madison was just starting middle school. As Gearldean’s disease progressed to a point of familiar faces becoming unfamiliar, it shaped her understanding of how having a loved one with Alzheimer’s disease causes family members to lose their loved ones not once, but twice. The life experience that Madison gained through her Grandmother having Alzheimer’s disease is what drives her to provide the absolute best level of care for families like her own who want to keep their loved ones at home as long as possible.
Jennifer "Jen" supports the recruiting and retention efforts for our Assistance Home Care Team and the families we serve. Jen is passionate about finding the right team members that are committed to our vision of honoring one's wishes to stay at home and enrich the journey of aging with compassion, dignity and respect. Jen received her Bachelor's of Science in Business Administration with an Emphasis in Management with a minor in Human Development and Family Studies from the University of Missouri - Columbia (Go Tigers!). Jen is inspired to live our core values each and every day, but her passion for Bringing Sunshine & Smiles to each and every employee and family member is what drives her to find the very best caregivers to provide support to our families. In her free time, Jen spends her time with her husband, family and friends. She enjoys traveling, cycling, exploring, boating, volunteering, going to church, and (most importantly) playing with her two 4-legged fur-babies. Jen's why is simple- she is committed to finding the caregivers that supported her family after her father suffered a brain aneurysm rupture. The peace of mind and comfort that these angels provided to her family has motivated her to do the same for others in need. Knowing that each family, each client, and each situation is unique allows her to stay focused on finding only the best of the best because that is what your family deserves.
Sarah Cantrell, or Sarah Mae to her family, is our Recruiting and Retention Supervisor and supports the recruiting and retention efforts for our Assistance Home Care Team and the families we serve. Sarah received her Bachelor of Arts in Social Science (concentration in Education) in 2009, received her Elementary and Special Education certification in early 2013, and her Master of Arts in Teaching in early 2018. She spent a decade teaching and tutoring both elementary students, students with special needs, and adults, and has devoted her life to serving others in every aspect of their lives. Sarah's favorite AHC Core Value to live by is definitely to "Bring Sunshine and Smiles Everywhere we go!" because there are so many blessings in this world to be thankful for, and she loves to lift others up one smile at a time. Sarah spent her youth riding and showing horses, playing sports, and singing at church. In Sarah's spare time, she loves hanging out with her husband, Paul, their two dogs and kitty, her family, and friends. She also loves to sing at church, go camping and floating, read her books, play softball, and ride horses. Twice a week you can find Sarah and Paul volunteering at a horse therapy business where they devote their time teaching children with disabilities. Sarah's why for helping others is due to her never ending love for all people, and growing up with her mother, who's now a nurse. Sarah watched her mother take care of others and devote her life to enhancing their lives with a smile on her face while working hard throughout school. Sarah is so thankful to devote every day to finding awesome and compassionate caregivers to take care of our wonderful and unique families!!
Jonathan Zilm oversees and works closely with all the local Hospitals, Doctor’s offices and Elder Law Attorneys. Jonathan went to Spring Hill College, in Mobile AL, where he majored in Communications. Jonathan has a passion for working in the Health Care industry because of his father and his dedication and commitment to helping others in need. Of our Core Values that AHC possesses, Jonathan embodies Empathy. He knows and understands what these patients and families are going through. Jonathan will truly do anything to bring empathy and shine for the families and patients through his actions and dedication to them. He strives to make someone’s day each and every day. Outside of AHC, Jonathan loves to travel and spend time with his family. His wife Katie, son Jonathan, and daughter Avery keep him very busy with sports and activities. His why is because of his father- in -law, and grandma. He has seen the ups and downs through illness and what it takes to keep families happy, comfortable, and close together.
Becca oversees a team of Care Coordinators whose primary goal is providing quality and consistency in staffing to ensure both client and caregiver satisfaction. Becca lives and breathes Assistance Home Care’s Core Values daily, but her passion lies in her commitment to her education to better serve others. Because of this, she is a non-traditional college student pursuing her Bachelor of Science degree in Psychology at Fort Hays State University. She has spent the last sixteen years raising her three sons, Caden, Tate, and Luca, and recently inherited two “bonus” children (Jaycelyn and Maveric) through her marriage to her husband, Christofer. She loves spending time with her family (including their 6 pets!), hiking, attending live music performances, vacationing, baking, and embarking on home renovation projects. Becca’s “WHY” is inspired by her mother, Denice—she took care of mother continuously throughout the last 8 years of her life, moving Mom into her home and providing nurturing support for all her daily care needs through Hospice and end of life care. Becca also spent nearly 20 years in emergency operations, managing a 911 Call Center. She often felt limited in her capacity to help others and was compelled to extend her reach beyond the phone line to be able to touch the lives of those who needed it most in a more tangible and meaningful way.
Tiffany Hilger is the On-Call Operations Supervisor where she handles all after hours emergency situations, staffing in coming clients and supporting our caregivers and existing clients. Tiffany graduated from Everest College with her MA and is a Certified Dementia Specialist. She has a passion for supporting and problem solving on the fly. Of all the CORE VALUES that AHC possesses, Tiffany loves to communicate Clearly, Early and Often!!! She believes there is no situation that can't be handled if communicated to her. Outside of AHC Tiffany enjoys raising her four kids with the never ending support from her fiance and family. It is very important to her that she is there for them through the ups and downs of life helping them be exactly what they want to be! Her family plays a huge roll in her day to day success. Tiffanys "WHY" is the neverending feeling that she knows she is helping change the world and the lives of family's that just need someone. She wants to support everyone she meets with a open heart and ear ready to fully give herself to help them.
Lisa works with the caregivers helping them grow in there positions and mentoring them to be the best they can be. She helps make matches with families and caregivers to build life long bonds. She earned her degree in criminal justice and is a CNA. Her favorite core value is Sunshine and smiles every where I go. I am an independent strong willed woman that adores my children. I have a 16 year old 13 year old and a 29 year old step son that has given me a grandaughter and a grandson. I love to travel and enjoy hunting/fishing and camping. I love the out doors but the beach the most. My "Why", My mother was diagnosed with breast cancer when I was 19 years old and by the time I was 21 I was working for a home health company. My mother wanted to remain in the home throughout her battle with cancer and she taught me how important it was to keep families together and in there own home. I worked in a facility and know the importance of one on one care.
Shelby Nenninger is a member of our Care Coordination Team at our Saint Charles Office, where she is responsible for creating consistent care teams for our clients' specific needs. Shelby is currently taking classes towards a liberal arts degree. Of all of the Core Values that Assistance Home Care upholds, Shelby believes TEAMWORK is of great importance to build relationships with our clients and caregivers. Outside of Assistance Home Care, Shelby loves spending time with her wife, Anna, and their two dogs, Winston and Arlo. Her interests include gardening, hiking, cooking, and playing board games. She is also a self-proclaimed "movie buff" who loves going to the theater to see what's new; although scary movies are her favorite! Her "why" is her Grandfather Larry, who passed away a few years ago. Larry lived his life as a humble man and would give someone the shirt off his back. Shelby tries to make him proud everyday through her work with Assistance Home Care.
Jessica Womack is focused on our commitment to education and helping to oversee Care Team growth and security in skills. Jessica is one of our Certified Dementia Specialist who has had over 14 years in the Home Care field. She is dedicated to our Commitment of Education to better serve others and ourselves. She has also committed to a recent role in being a support group leader for the ADPA in the St.Charles area along with our Director of Operations and Director of Training. In her free time she enjoys being a mother to her children and family teaching them to love God and themselves and attending community events like the Alzheimer’s walk. Her why developed from an early age of being the family caregiver and then her father passing with Dementia that she had the amazing opportunity to support and care for the last 6 years of his life. She is determined to help as many people as she possibly can and be a great role model for others in this field.
Jodi is focused on making sure our awesome care teams have the highest skill set to provide the best care possible to our clients and families. Jodi received a Bachelor of Arts in Political Science and an Associates Degree in Occupational Therapy. Jodi has worked with the geriatric community for 24 years and loves to spend time in the field where she can love on our clients. Jodi is dedicated to our core value of Education to better serve others and ourselves. In her free time, Jodi enjoys spending time with her large family and friends. She enjoys reading, being with her dogs and she is getting back to her love for running! Jodi has her own two personal "Whys". First of all, from all the years she has spent working with the elderly and seeing the difference a kind smile, a helping hand or just a shoulder to lean on can make in a person's life. Secondly, she recently lost her mom but she and her family were fortunate to see the difference having Assistance Home Care in their home to care for her mom and dad and how it made the transition for easier for everyone involved.
Jessica Sunnenberg is the Lasting Legacies Manager at Assistance Home Care. She has the joy of meeting with the families we serve to capture treasured memories from throughout their lives. She uses video and/or pictures to create a keepsake video that can become part of a person’s legacy. Jessica has a Bachelor of Science in Social Work and a Masters in Gerontology. She has a passion for recognizing how unique each person truly is and she is able to capture this through our Lasting Legacies Program. Jessica believes in all of AHC’s core values, however the one she values most is providing peace of mind by "Being Present & Professional.” She listens attentively and guides our client’s, as they share their life stories. Jessica & her husband, Ryan have 3 sweet girls who keep them on the go. She enjoys reading when she finds a few free minutes, outdoor activities, cooking, and spending time with family and friends. Her “WHY” is her years she spent working in long term care. She saw the life stories of many lost though the process of various diseases. These families inspire her to encourage others to take the opportunity to allow us the honor of capturing their loved one’s unique and special memories.
Katy Shannahan works part-time as our Community Development Manager working closely with Elder Law Attorneys to best serve Veterans. Katy has been working with the aging population and those living with Alzheimer's Disease and other dementias for over 10 years. Her "WHY" is inspired by her late grandmother who had Lewy Body Dementia. Katy's passion for serving and advocating for her grandmother during this time led her to Missouri State University where she earned two bachelor's degrees in Gerontology and in Psychology. Of all of the Core Values that Assistance Home Care lives out daily, "Empathy Shines Through Our Actions and Our Person" resonates with her the most. Outside of AHC, Katy loves yoga, to be on water (lakes, ocean, you name it!), and most of all spending time with her friends and family. Katy and her husband, Erik, are blessed with a sweet baby girl named Kaia who keeps their hearts full.
Administrative Support Team
Companies are limited to their ability to scale their operations unless they have assembled an incredible group of individuals who are passionately committed to support the team regardless of the request. We are blessed to have such a great team of employees supporting us and our growth and making the office a fun place to be!
Sabrina Kuznecoff is the Manager of Business Operations for Assistance Home Care and supports the Human Resources team by ensuring that our clients are invoiced correctly and answering any billing questions our clients may have. Sabrina attended the University of Missouri- Columbia where she received a Bachelor of Arts in Psychology with a minor in Business and then went on to obtain a Master’s of Arts in Rehabilitation Counseling from Maryville University. Sabrina is dedicated to Assistance Home Care’s Core Value of Trust & Teamwork to help support everyone that is a part of the AHC Family, whether that be the families we serve, our awesome caregivers, or our office staff. In her personal time, Sabrina spends her time with her family, usually running her son between activities, and tapping into her creative side through crafting and DIY projects. As far as her “why,” Sabrina has always been drawn to helping others, but when her grandfather was diagnosed with terminal cancer Sabrina saw the true meaning of love, strength and compassion through her parents as they took turns driving from Missouri to Indiana each week in order to honor her grandfather’s wishes to stay at home.
Jill is committed to supporting our caregivers and staff along with our clients. Of all the CORE VALUES that Assistance Home Care possesses, Jill brings responsibility and reliability to our team. Our mission statement of honoring one’s wishes is one of the many reasons she is part of this wonderful team at Assistance Home Care. Jill loves spending time with her boys, her sisters, and family. She likes a great day of shopping, trips to the baseball game, and Friday night family dinners. Her heart is guarded but full of love and is usually covered in dog hair… couldn’t imagine it any other way!
Vicki helps wherever needed and greets all who enter with a smile, to let them know they arrived "HOME". After attending college in St. Louis, Vicki worked for nearly two decades in the printing industry, as a customer service representative, where she spent her lunch hours hanging out and caring for her sweet Mom, who is now 91. Vicki loves all of AHC's core values, but the one closest to her heart is bringing Sunshine and Smiles Everywhere you go. She loves the Phrase: "Bloom Where You are Planted". Outside of AHC, Vicki loves her faith, traveling, and being with her husband, adult children, and her two grandbabies. Her Why is her Dad. He passed away from a brain tumor 26 years ago and as a big, loving family, they were able to come together and care for him at home. She wants others to have the same experience. The caregivers at AHC become family and make caring for a love one at home, a reality.
Serving others is at the core of what Assistance Home Care does each and every day. Combining years of experience as a family caregiver caring for Sally’s parents with Allen’s 20+ years of executive leadership at Enterprise Rent-A-Car, we commit each and every day to serving our Clients and our Employees. Our Leadership Team consists of individuals who all have a powerful “Why” that drives them to serve others and themselves and help us make an incredible impact in our community.
Allen Serfas, Certified Dementia Specialist & C.S.A.
Allen graduated with a degree in Finance from the University of Iowa. Allen enjoyed a 20+ year career and executive management experience as Corporate Officer with Enterprise Rent-A-Car. Allen thrived in Enterprise's entrepreneurial and customer service focused environnment helping the company open up new locations, expand new territories along with pioneering the company's Truck Rental Division. Allen's commitment to customer service, exceeding customer's expectations and his commitment to employee development were key ingredients to his success at Enterprise. These key ingredients are at the heart of the foundation of what drives Assistance Home Care. Allen is actively involved with his wife in supporting the Alzheimer’s Association, APDA, Memory Care Home Solutions, Community Council, Aging Ahead and numerous local organizations helping to provide advocacy and support for the Saint Louis senior community.
Sally graduated with a B.A. Degree in Education from Lindenwood University. As a family caregiver herself, Sally knows that the best way to give people exactly what they want is to listen to their needs. She has spent a lifetime listening, planning and problem-solving for her parents, while nurturing her community as an elementary teacher. Whether it be fund raising for Alzheimer’s or teaching PSR at our church, Sally has seized countless opportunities to support others, and it has been her honor. Sally spent years as a caregiver to her mother, who ultimately lost her fight with Alzheimer's. Sally's deep participation with her parents and in the human condition along with an understanding of what families can go through led her to co-found Assistance Home Care in her mother's honor and build a truly caring and compassionate community of caregivers.
Teresa (Tess) Dreyer is the Director of Operations where she oversees our four locations to lead, develop, streamline and create systems and processes to best serve our families, caregivers, and community relationships. Tess has a double major in Psychology and Sociology with a Masters in Business. She has a passion for coaching individuals to be the best versions of themselves each and everyday. Of all the CORE VALUES that AHC possesses, Tess is sure to bring "Sunshine and Smiles" with every opportunity and to everyone she meets. Outside of AHC, Tess is a healthy way of life enthusiast where she enjoys working out daily, eating healthy and reading/listening to organizational leadership books and podcasts. Her "WHY" is her grandfather and parents. The selflessness and dedication she has witnessed and experienced her family give has inspired her to create the same opportunities for others and herself.
Michelle has enjoyed a wide variety of expeience as a business manager and benefits administrator. She has worked in various businesses including retail, law, and the non-profit sector. Michelle has a Bachelor of Science from Truman University, where she studied design and business. She is currently the Director of Human Resources and oversees all the HR functions. Michelle loves spending time in the kitchen cooking and baking. She is thankful to her father for inspiring her love of gardening as she enjoys growing her own herbs and vegetables as well as flowers. She also loves spending time with her family, traveling and yoga. When time allows, you can find her reading or being creative with scrapbooking. Michelle is inspired by finding the good in people. Individuals and stories that prove there is still good in the world and those who are continually striving for goodness are a major source of inspiration for her! Michelle has been the happiest in her career when working for a cause—whether it is a personal volunteer effort, or working for a non-profit, helping others has always been an important part of her life. She was drawn to Assistance Home Care because of the passion that drives the mission of caring for others. Her work is fulfilling because she knows she is plays a small part in providing support for caregivers and families who are caring for loved ones. Her “why” is her sister, Carolyn, her hero. Assistance Home Care provides in home care for her because she has MS. This terrible disease has taken so much from her physical life, but she has not let it destroy her spirit. The care she receives from Assistance Home Care has given her back the ability to enjoy aspects of her life she had lost. She is her hero because she approaches every day with joy and gratitude, despite her circumstances. That is something to strive for!