Branch & Operational Team
Branch Office | Team Support
Each of our four Assistance Home Care locations have a dedicated Care Team to ensure that we are delivering on our promise to exceed our Client’s expectations and provide a high level of support for our employees. Get to know our incredible team who live and breathe Assistance Home Care’s Core Values each and every day.
Courtney " Court" oversees the daily operations and processes to better serve our families, caregivers, and community relationships within this location. Court has a Bachelor's of Science in Criminal Justice with a minor in Psychology. She has a passion for helping people and making the process of aging whatever that may be as easy and joyful as possible. Of all the CORE VALUES that AHC possesses, Court makes sure that " Empathy shines through Our Actions and Our Person." Outside of AHC, Court is Family and Friend focused. She enjoys spending time at their farm in Madison County, hanging out with friends or simply sitting on her back porch and watching the deer and wildlife on their little piece of heaven. Her " Why" is her grandparents. Her grandfather has Alzheimer's and lost his battle with the disease about four years into it. Court was one of the primary caregivers and lived with her grandfather through every stage of the disease. That included him becoming completely dependent on Court and her mom for feeding, bathing and daily activities of living. One of the many things her grandparents instilled in her was " Family First." So Court takes that approach with every one of her families and treats them like an extension of her own.
Katie Lanciault is the Assistance Area Care Manager at the West County Location. She oversees the clients care and handles all of the daily operations with in the office. Katie attended Southeast Missouri State university where she obtained a Master's of Science in Healthcare Management and a Bachelor's degree in Healthcare Management with an emphasis is Patient Quality and Care. Katie is very passionate with her work. She enjoys building relationships and find new ways to continue to grow and advance with this industry. Assistance Home Care has core values that we live by. Of all the Core Values AHC posses, bringing "Sunshine and Smiles" every where we go. Outside of work Katie has a passion for fitness and spending quality time with her family and friends. The selflessness her family has shown in the past has helped guide her on her current path and what is yet to come.
Kevin’s day to day routine involves overseeing client and caregiver satisfaction and scheduling. Kevin received his bachelor’s in health management from Lindenwood University and has worked with the geriatric community for over 10 years. One of the core values that Kevin instills along with others would be “Empathy”. Empathy shines through Kevin’s actions in that he makes sure his clients, caregivers and office staff always feel part of the AHC family. Outside of AHC, Kevin enjoys spending time with his brothers and family. Kevin is a hockey enthusiast who also enjoys hunting, fishing, and cooking. Kevin also spends his personal time planning his wedding with his new fiancé. He was recently engaged to his high school sweetheart and is excited to start a family with her. As of most recently he has become a father to a newly acquired puppy! Kevin’s love for the healthcare field started at a young age when he, along with his brothers and father, took care of their mother when she was diagnosed with Hodgkins-Lymphoma. While corresponding with his family and mothers care team to ensure success through her battle with cancer, Kevin was also involved in the progress of his mother’s rehabilitation through double-bypass open heart surgery. Seeing his mother thrive through her situation allowed him to gain an everlasting appreciation for families who battle through adversity for their loved ones.
Jen Johnson ("JJ") is the Area Care Manager for the Mid-County region for Assistance Home Care. As an Area Care Manager, her role is to connect the community to resources available to support individuals stay at home as long and as safe as possible. She also remains active in client care oversight to ensure individuals are meeting their day to day care needs, and that the AHC team is meeting care expectations. She thrives on thinking outside of the box to problem solve, loves finding “silver linings” throughout the day, and is committed to ongoing education to better serve her team and families. JJ has a BA degree in Social Work, and is a Certified Dementia Specialist. Outside of her Area Care Manager role, JJ is a mother to a very active 2 year old. She participates in Leadership roles at her church as a Church Council Member and Youth Group Leader. She enjoys being creative through writing, painting, photography, and crafts. She also loves reading and cooking. Of all the AHC Core Values, JJ takes INITIATIVE at every opportunity by seeing the bigger picture and taking steps to resolve potential concerns before occurring and also setting up others for success. JJ’s “WHY” began at an early age. Her younger brother Steven, who is a year younger than she is, was diagnosed with severe autism when he was three. JJ has been fully immersed in a family caregiver role her entire life, and therefore is dedicated to supporting other families with their loved ones care needs.
Michelle oversees the daily operations and client satisfaction of our South County clients. Michelle attended Lindenwood University where she obtained her Master's of Science in Gerontology, and a Bachelor's of Science in Psychology. Michelle has a passion for being innovative and strategic to think of new ways to help her clients and Assistance Home Care as a whole. Of all the CORE Values that Assistance Home Care instills, Michelle thrives on "Education," to better serve herself and others by exuding her curiosity and willingness to learn more about healthcare ideologies. In Michelle's personal time, she enjoys doting over her two adorable dogs, golfing, spending time outdoors, working out, reading and studying about personal growth and leadership, and Photography! Michelle's "Why," is her Father who passed away recently due to brain cancer. Michelle will always be inspired by the strength her father had throughout his illness, and how he undeniably touched the lives of so many people by always being engaging, funny, and empathetic.
Madison Serfas is the Assistant Area Care Manager responsible for St. Charles County client care plan oversight and assuring that clients have reliable care teams comprised of the absolute best fit for each family. She provides consistent assurance of quality care teams by conducting home visits in order to monitor team members and openly receive client and family feedback. Madison recently completed her Bachelor’s degree in Health Sciences and a minor in business from the University of Missouri. You can find Madison outside of work planning which concert she’s going to next or coordinating trips to visit friends and family. She has been involved with AHC from the ground up through the company being founded by her parents, Allen and Sally Serfas. Prior to its founding, she witnessed her mother take on a role of a primary caregiver for her grandmother Gearldean who was diagnosed with Alzheimer’s disease as Madison was just starting middle school. As Gearldean’s disease progressed to a point of familiar faces becoming unfamiliar, it shaped her understanding of how having a loved one with Alzheimer’s disease causes family members to lose their loved ones not once, but twice. The life experience that Madison gained through her Grandmother having Alzheimer’s disease is what drives her to provide the absolute best level of care for families like her own who want to keep their loved ones at home as long as possible.
Jennifer "Jen" supports the recruiting and retention efforts for our Assistance Home Care Team and the families we serve. Jen is passionate about finding the right team members that are committed to our vision of honoring one's wishes to stay at home and enrich the journey of aging with compassion, dignity and respect. Jen received her Bachelor's of Science in Business Administration with an Emphasis in Management with a minor in Human Development and Family Studies from the University of Missouri - Columbia (Go Tigers!). Jen is inspired to live our core values each and every day, but her passion for Bringing Sunshine & Smiles to each and every employee and family member is what drives her to find the very best caregivers to provide support to our families. In her free time, Jen spends her time with her husband, family and friends. She enjoys traveling, cycling, exploring, boating, volunteering, going to church, and (most importantly) playing with her two 4-legged fur-babies. Jen's why is simple- she is committed to finding the caregivers that supported her family after her father suffered a brain aneurysm rupture. The peace of mind and comfort that these angels provided to her family has motivated her to do the same for others in need. Knowing that each family, each client, and each situation is unique allows her to stay focused on finding only the best of the best because that is what your family deserves.
Jonathan Zilm oversees and works closely with all the local Hospitals, Doctor’s offices and Elder Law Attorneys. Jonathan went to Spring Hill College, in Mobile AL, where he majored in Communications. Jonathan has a passion for working in the Health Care industry because of his father and his dedication and commitment to helping others in need. Of our Core Values that AHC possesses, Jonathan embodies Empathy. He knows and understands what these patients and families are going through. Jonathan will truly do anything to bring empathy and shine for the families and patients through his actions and dedication to them. He strives to make someone’s day each and every day. Outside of AHC, Jonathan loves to travel and spend time with his family. His wife Katie, son Jonathan, and daughter Avery keep him very busy with sports and activities. His why is because of his father- in -law, and grandma. He has seen the ups and downs through illness and what it takes to keep families happy, comfortable, and close together.
Becca oversees a team of Care Coordinators whose primary goal is providing quality and consistency in staffing to ensure both client and caregiver satisfaction. Becca lives and breathes Assistance Home Care’s Core Values daily, but her passion lies in her commitment to her education to better serve others. Because of this, she is a non-traditional college student pursuing her Bachelor of Science degree in Psychology at Fort Hays State University. She has spent the last sixteen years raising her three sons, Caden, Tate, and Luca, and recently inherited two “bonus” children (Jaycelyn and Maveric) through her marriage to her husband, Christofer. She loves spending time with her family (including their 6 pets!), hiking, attending live music performances, vacationing, baking, and embarking on home renovation projects. Becca’s “WHY” is inspired by her mother, Denice—she took care of mother continuously throughout the last 8 years of her life, moving Mom into her home and providing nurturing support for all her daily care needs through Hospice and end of life care. Becca also spent nearly 20 years in emergency operations, managing a 911 Call Center. She often felt limited in her capacity to help others and was compelled to extend her reach beyond the phone line to be able to touch the lives of those who needed it most in a more tangible and meaningful way.
Tiffany Hilger is the On-Call Operations Supervisor where she handles all after hours emergency situations, staffing in coming clients and supporting our caregivers and existing clients. Tiffany graduated from Everest College with her MA and is a Certified Dementia Specialist. She has a passion for supporting and problem solving on the fly. Of all the CORE VALUES that AHC possesses, Tiffany loves to communicate Clearly, Early and Often!!! She believes there is no situation that can't be handled if communicated to her. Outside of AHC Tiffany enjoys raising her four kids with the never ending support from her fiance and family. It is very important to her that she is there for them through the ups and downs of life helping them be exactly what they want to be! Her family plays a huge roll in her day to day success. Tiffanys "WHY" is the neverending feeling that she knows she is helping change the world and the lives of family's that just need someone. She wants to support everyone she meets with a open heart and ear ready to fully give herself to help them.
Lisa works with the caregivers helping them grow in there positions and mentoring them to be the best they can be. She helps make matches with families and caregivers to build life long bonds. She earned her degree in criminal justice and is a CNA. Her favorite core value is Sunshine and smiles every where I go. I am an independent strong willed woman that adores my children. I have a 16 year old 13 year old and a 29 year old step son that has given me a grandaughter and a grandson. I love to travel and enjoy hunting/fishing and camping. I love the out doors but the beach the most. My "Why", My mother was diagnosed with breast cancer when I was 19 years old and by the time I was 21 I was working for a home health company. My mother wanted to remain in the home throughout her battle with cancer and she taught me how important it was to keep families together and in there own home. I worked in a facility and know the importance of one on one care.
Shelby Nenninger is a member of our Care Coordination Team at our Saint Charles Office, where she is responsible for creating consistent care teams for our clients' specific needs. Shelby is currently taking classes towards a liberal arts degree. Of all of the Core Values that Assistance Home Care upholds, Shelby believes TEAMWORK is of great importance to build relationships with our clients and caregivers. Outside of Assistance Home Care, Shelby loves spending time with her wife, Anna, and their two dogs, Winston and Arlo. Her interests include gardening, hiking, cooking, and playing board games. She is also a self-proclaimed "movie buff" who loves going to the theater to see what's new; although scary movies are her favorite! Her "why" is her Grandfather Larry, who passed away a few years ago. Larry lived his life as a humble man and would give someone the shirt off his back. Shelby tries to make him proud everyday through her work with Assistance Home Care.
Jodi is focused on making sure our awesome care teams have the highest skill set to provide the best care possible to our clients and families. Jodi received a Bachelor of Arts in Political Science and an Associates Degree in Occupational Therapy. Jodi has worked with the geriatric community for 24 years and loves to spend time in the field where she can love on our clients. Jodi is dedicated to our core value of Education to better serve others and ourselves. In her free time, Jodi enjoys spending time with her large family and friends. She enjoys reading, being with her dogs and she is getting back to her love for running! Jodi has her own two personal "Whys". First of all, from all the years she has spent working with the elderly and seeing the difference a kind smile, a helping hand or just a shoulder to lean on can make in a person's life. Secondly, she recently lost her mom but she and her family were fortunate to see the difference having Assistance Home Care in their home to care for her mom and dad and how it made the transition for easier for everyone involved.
Jessica Womack is The Supervisor of Training working with our Director of Training to support our Care Staff in ensuring best and safest practices for Customer Care. She is focused on our commitment to education and helping to oversee Care Team growth and security in skills. Jessica is one of our Certified Dementia Specialist who has had over 14 years in the Home Care field. She is dedicated to our Commitment of Education to better serve others and ourselves. She has also committed to a recent role in being a support group leader for the ADPA in the St.Charles area along with our Director of Operations and Director of Training. In her free time she enjoys being a mother to her children and family teaching them to love God and themselves and attending community events like the Alzheimer’s walk. Her why developed from an early age of being the family caregiver and then her father passing with Dementia that she had the amazing opportunity to support and care for the last 6 years of his life. She is determined to help as many people as she possibly can and be a great role model for others in this field.
Jessica Sunnenberg is the Lasting Legacies Manager at Assistance Home Care. She has the joy of meeting with the families we serve to capture treasured memories from throughout their lives. She uses video and/or pictures to create a keepsake video that can become part of a person’s legacy. Jessica has a Bachelor of Science in Social Work and a Masters in Gerontology. She has a passion for recognizing how unique each person truly is and she is able to capture this through our Lasting Legacies Program. Jessica believes in all of AHC’s core values, however the one she values most is providing peace of mind by "Being Present & Professional.” She listens attentively and guides our client’s, as they share their life stories. Jessica & her husband, Ryan have 3 sweet girls who keep them on the go. She enjoys reading when she finds a few free minutes, outdoor activities, cooking, and spending time with family and friends. Her “WHY” is her years she spent working in long term care. She saw the life stories of many lost though the process of various diseases. These families inspire her to encourage others to take the opportunity to allow us the honor of capturing their loved one’s unique and special memories.